Terms of Service

Welcome to the Royal Imports website (“Site”). By accessing or using this Site, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site.

1. Business Use & Wholesale Eligibility

Royal Imports is a wholesale supplier serving approved business customers. Access to pricing, ordering, and certain areas of the Site may require:

An approved account
A valid Tax ID or resale certificate
Verification of business status and intended business use

Royal Imports reserves the right to approve, deny, suspend, or terminate accounts at its discretion.

2. Account Registration

To access certain features of the Site, users may be required to create an account. You agree to:

Provide accurate and current information
Maintain the confidentiality of your login credentials
Notify us immediately of unauthorized account use

Royal Imports is not responsible for losses resulting from unauthorized use of your account.

3. Product Information & Availability

We make reasonable efforts to ensure product descriptions, dimensions, pricing, and availability are accurate. However:

Product availability is subject to change without notice
Certain products may require minimum quantities, case packs, or pallet quantities
Inventory displayed online may not always reflect real-time warehouse availability

Royal Imports reserves the right to discontinue products or adjust pricing at any time without prior notice.

4. Product Photography & Color Disclaimer

Due to monitor settings, studio lighting, manufacturing processes, and material variations, actual product color, finish, texture, and appearance may vary slightly from website photography, catalogs, or other marketing materials.

Many products are handcrafted or produced using specialty finishes, and minor variations should be considered normal and not defects.

5. Orders & Order Requests

Submitting an order request through the Site does not guarantee acceptance or confirmation of an order.

All order requests are subject to review by Royal Imports for:

Product availability
Account status
Freight requirements
Minimum order requirements
Pricing verification

Royal Imports reserves the right to:

Refuse or cancel orders
Limit quantities
Adjust shipping methods or delivery timing
Require additional verification before processing

6. Pricing

Pricing displayed on the Site is intended for approved business customers only and may vary by customer type, account tier, or location.

Pricing, promotions, and discounts are subject to change without notice.

7. Pricing & Catalog Errors

Royal Imports makes reasonable efforts to ensure pricing, product descriptions, dimensions, and availability are accurate. However, errors may occasionally occur.

Royal Imports reserves the right to correct:

Pricing errors
Typographical errors
Product specification inaccuracies
Inventory discrepancies

at any time, including after an order request has been submitted.

In the event of an error, Royal Imports may cancel or revise affected orders and will make reasonable efforts to notify the customer.

8. Shipping & Delivery

Royal Imports ships throughout the United States, Canada, and select international markets.

Estimated shipping timelines are provided for convenience only and are not guaranteed. Delays caused by carriers, weather, customs, supply chain disruptions, or circumstances beyond our control are not the responsibility of Royal Imports.

Certain glass and bulk products may require pallet quantities and freight shipment. Customers are responsible for ensuring appropriate receiving access and freight accommodations for deliveries.

Customers are also responsible for providing accurate shipping information.

9. Returns & Claims

Claims for damaged, missing, or incorrect items must be reported within a specified timeframe after delivery.

Certain products may be non-returnable, including:

Custom or special-order items
Clearance or liquidation merchandise
Products marked final sale

Additional return policies may apply and can be communicated at the time of purchase.

10. Intellectual Property

All content on this Site, including:

Logos
Product photography
Graphics
Catalogs
Text
Designs
Branding

is the property of Royal Imports or its licensors and may not be copied, reproduced, distributed, or used without written permission.

11. Prohibited Use

You agree not to:

Use the Site for unlawful purposes
Attempt unauthorized access to systems or accounts
Interfere with Site functionality or security
Copy or scrape product data, pricing, or images without permission
Misrepresent your business identity or purchasing intent

12. Third-Party Links

The Site may contain links to third-party websites or platforms. Royal Imports is not responsible for the content, policies, or practices of third-party services.

13. Disclaimer of Warranties

The Site and its contents are provided “as is” and “as available” without warranties of any kind, express or implied.

Royal Imports does not guarantee uninterrupted or error-free operation of the Site.

14. Limitation of Liability

To the fullest extent permitted by law, Royal Imports shall not be liable for indirect, incidental, special, or consequential damages arising from:

Use of the Site
Inability to access the Site
Product delays or availability
Errors or omissions in Site content

15. Indemnification

You agree to indemnify and hold harmless Royal Imports, its affiliates, employees, and partners from claims or damages arising from your misuse of the Site or violation of these Terms.

16. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of New York, without regard to conflict of law principles.

17. Changes to These Terms

Royal Imports may update these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.