Privacy Policy

Royal Imports (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

Information You Provide

We may collect information you voluntarily submit, including:

Name
Company name
Tax ID or resale certificate information
Billing and shipping address
Phone number
Email address
Account login information
Order inquiries and communications

Automatically Collected Information

When you use our Site, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Referring websites
Cookies and usage data

2. How We Use Information

We may use your information to:

Process account applications
Verify business eligibility
Manage customer accounts
Respond to inquiries
Process and fulfill orders
Improve website functionality and user experience
Send updates, promotions, catalogs, or marketing communications
Analyze website traffic and performance
Prevent fraud or unauthorized activity
Comply with legal obligations

3. Marketing Communications

If you opt in to receive marketing communications, we may send:

Promotional emails
Product announcements
Seasonal catalogs
Special offers
Event invitations

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

4. SMS & WhatsApp Communications

By providing your phone number to Royal Imports, you consent to receive transactional and promotional communications via phone call, SMS, WhatsApp, or similar messaging platforms.

These communications may include:

Order updates
Account-related notifications
Promotional offers
Product announcements
Event invitations
Customer support follow-ups

Message and data rates may apply depending on your carrier and service plan.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting Royal Imports directly.

5. Cookies & Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

Remember user preferences
Improve website performance
Analyze traffic and usage trends
Support marketing and advertising efforts

Users may adjust browser settings to disable cookies, though certain features of the Site may not function properly.

6. Sharing of Information

We do not sell personal information.

We may share information with trusted service providers that help us operate our business, including:

Shipping and logistics providers
Payment processors
Website hosting providers
Analytics platforms
Marketing and email service providers
Customer support platforms

Information may also be disclosed if required by law or to protect our rights and business operations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed 100% secure.

8. Account Information & Access

Customers may request updates or corrections to their account information by contacting us directly.

We reserve the right to retain records as required for business, legal, tax, or operational purposes.

9. Third-Party Services

Our Site may contain links or integrations with third-party platforms. Royal Imports is not responsible for the privacy practices or content of third-party services.

10. Children’s Privacy

This Site is intended for business use and is not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

11. International Users

If you access the Site from outside the United States, you understand that your information may be transferred to and processed in the United States or other countries where our service providers operate.